Word does not start.
- Quit any running programs.
- In Windows Explorer, click Folder Options on the Tools menu. Click the View tab, click to select the Show hidden files and folders check box, and then click OK.
- Locate the
drive:\Documents and Settings\username\Application Data\Microsoft\Word\Startup folder, where drive refers to the drive that Windows is installed on and username refers to your user name.
- On the File menu, point to New, and then click Folder.
- Type Temp, and then press ENTER.
- Click the first template that is listed in the Startup folder, and then move it to the Temp folder.
- Try to start Word.
- If Word starts successfully, you have removed the conflicting template. If you receive an error message, repeat steps 5 through 7 until Word starts successfully.
- After you have determined which template causes the conflict, move all the non-conflicting templates from the Temp folder to the Startup folder.
- Click the Temp folder, and then press DELETE.