- Apply and install the hotfix package that is described in the following article.
How to Obtain the HotfixThis issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package dated September 5, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:827149 Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: September 5, 2003
- Enable the hotfix.To have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.
Fix it button or link. Click
File Download dialog box, and then follow the steps in the Fix it wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, save the automatic fix to a flash drive or a CD and then run it on the computer that has the problem.
Next, go to the "Did this fix the problem?" section.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
To activate this fix, follow these steps:
- Quit Outlook.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate, and then click to select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
- After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD.
- Type UseInetcommCS, and then press ENTER.
- Right-click UseInetcommCS, and then click Modify.
- In the Value data box, type 1, and then click OK.
- On the File menu, click Exit to quit Registry Editor.
Article ID: 827349 - Last Review: Mar 29, 2017 - Revision: 3