For more information about a similar situation, click the following article number to view the article in the Microsoft Knowledge Base:
Here's an easy fixTo fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myselfEasy fix 50637
To work around this behavior, add the EnableShellDataCaching value to the Microsoft Windows registry.
To do this, follow these steps:
- Close your Office programs.
- Click Start, and then click
- In the Open box, type
regedit, and then click OK.
- Locate, and then click to select the following registry key:
Office 2003HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Open Find
Office 2007HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Open Find
- After you select the key that is specified in step 4, point to New on the Edit menu, and then click
- Type EnableShellDataCaching, and then press ENTER.
- Right-click EnableShellDataCaching, and then click Modify.
- In the Value data box, type
1, and then click OK.
Note Any non-zero number in the Value data box will turn on caching. A zero number or blank (default) will turn off caching.
- On the File menu, click
Exit to quit Registry Editor.
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
Open in the Open dialog box (on the
File menu, click Open) to open a file from a network location (for example, a network server). During the process of opening the file, you lose your network connection or the network location that contains the file that you are trying to open goes down. During the process of opening the file, your Office program tries to add the file name and the path information of the file that you are trying to open to the Windows recent file list. Because the network location (path) does not now exist, the Office program may run slowly and may appear to stop responding (hang).
Note This situation may also occur if your connection to your network is slow because your Office program has to make multiple queries to the network to obtain the correct file information.