Missing clips appear with the title Dglxasset.aspx when you search for clips in Office


When you search for clips in a Microsoft Office program (on the Insert menu, point to Picture, and then click ClipArt), instead of seeing the clips that you expect on the Clip Art task pane, you may see missing clips that are titled Dglxasset.aspx. Additionally you may receive the following error message when you try to insert clip art in an Office program:
The appropriate graphic converter is not available.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:


This problem may occur because of temporary Internet files that are located on your computer. This problem may occur even if you do not use Microsoft Internet Explorer as your Web browser.


To work around this problem, delete the temporary Internet files in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Delete Files.
  4. In the Delete Files dialog box, click

    Note The deletion of files may take several minutes to complete.
  5. Click OK to close the Internet Options dialog box.

Article ID: 835413 - Last Review: Sep 12, 2011 - Revision: 1

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