List of issues that are fixed in Word 2002 by Office XP Service Pack 3


Microsoft has released Microsoft Office XP Service Pack 3 (SP3). This article describes the issues that are fixed for Microsoft Word 2002. For additional information about how to download and install the Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671 Description of Microsoft Office XP Service Pack 3 (S832671)

More Information

Word 2002 issues that are fixed by Office XP SP3

The update fixes the issues that are described in the following Microsoft hotfix package articles:
823329 Availability of the Word 2002 post-Service Pack 2 hotfix package: July 3, 2003

823957 Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: July 18, 2003

823961 Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: July 27, 2003

823962 Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 28, 2003

823972 Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 9, 2003

825814 Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 15, 2003

827138 Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 21, 2003

827971 Word 2002 post-Service Pack 2 hotfix package: September 12, 2003

827973 Office XP post-Service Pack 2 hotfix package: September 12, 2003

827980 Word 2002 post-Service Pack 2 hotfix package: September 19, 2003

827986 Word 2002 post-Service Pack 2 hotfix package: September 25, 2003

829342 Office XP post-Service Pack 2 hotfix package: October 7, 2003

The update fixes the issues that are described in the following Microsoft Knowledge Base articles:
290981 WD2002: The "File Conversion Encoding" dialog box appears when you open text file

293005 OL2002: Outlook attachments appear in Most Recently Used list

327043 WD2002: Word sorts columns incorrectly

821526 Word 2002 crashes when you print a document in the background

822528 WD2002: Control toolbox controls revert to design mode when you scroll in document

822716 Word 2002 VBA routine that steps through the paragraphs collection of a document runs slower than expected

822847 WD2002: "Word has encountered a problem" error message when you open a document

822891 WD2002: Shapes that contain text are resized when you open a Word 2000 document in Word 2002

823154 When You Bookmark a Number of ListNum Fields All the Cross-references Appear the Same

823200 WD2002: Cross-reference fields in a compared document show as zero

823233 WD2002: Error message when you attach an address list in the Mail Merge Wizard

823476 Not able to save changes to a network shared Word document

823777 WD2002: Quotation marks in Chinese document change to different characters

827340 WD2002: You cannot underline a tab that is in a numbered list

286864 WD2002: Cannot browse forward and back on Web toolbar

292097 WD2002: Nothing happens when you click a picture that contains a hyperlink

292158 WD2002: All document page numbers are unexpectedly changed to 0 (zero)

292174 WD2002: Error message: The formatting in this document is too complex. Please full save the document now.

308937 FIX: Word 2002 Returns an Error on Call to IPrint::Print Although Document Prints

320902 WD2002: Deleted text re-appears in document after you review changes

324328 WD2002: Password prompt when you close a Word Document you opened in a Web browser

325527 WD2002: Document printed with wide right margin and small text if you turn off balloons

325620 WD2002: Document with an embedded object prompts for a save after you set the saved property

326041 WD2002: You cannot select the frame or the text inside the frame when you create a Word document that contains a frame

327579 WD2002: Month and day are not displayed in the order you expect in a mail merge document linked to an external data source

327667 FIX Word2002: IOleObject::DoVerb Returns RPC_E_SERVERFAULT when opening some documents

327871 WD2002: Compare and merge documents feature shows inaccurate changes

328092 WD2002: Inserted tables are not aligned after you reopen the document

328100 WD2002: "The document name or path is not valid" error message when you open a document

328232 WD2002: Error message when you try to edit complex tables

328474 WD2002: One-page template opens as a two-page template

328528 WD2002: Excel chart pastes as object in non-English version

328683 WD2002: Text is lost or hidden in your Word document when you use the VBA SaveAs method

328707 WD2002: Tables in headers and footers shift right when you open Word 2002 document

329040 PPT2002: Autoshapes may not display when you use Microsoft Word and paste a table that contains AutoShapes to a Microsoft PowerPoint presentation

329280 Text that you delete and mark as hidden is printed when you use the Track Changes feature

329587 WD2002: Printer ignores custom N-up setting in Word

329808 WD2002: Word objects convert to graphics when you use the Close button to close and save a document

329809 WD2002: The translation services do not start when you use a proxy server with Basic authentication

329815 WD2002: After you check in a document, AutoOpen or Document_open macros do not run as expected

329976 WD2002: Single-page tables expand to cover two pages

330300 WD2002: Error message "4198" when you close a Word table object

330432 WD2002: Text loses paragraph numbering when pasted into new document

331325 FIX: Word 2002 may drop keyboard input on Windows 98 and Windows Me when Accessibility client runs

331492 WD2002: Excel worksheet object with color text is printed black

331899 WD2002: Rotated text in a table may not print rotated as expected

331941 WD2002: Setting DeletedTextMark property with revision balloons turned off causes incorrect document formatting

331945 WD2002: The BeforeClose event does not run when the "Windows in Taskbar" check box is cleared

332114 WD2002: Fonts change in text form fields

810162 WD2002: Task pane is not displayed on startup

810361 FIX: Unformatted text link gives error on insert or update inside a table

811946 Outlook stops responding (hangs) when you reply to an e-mail message

812637 WD2002: When you use Word 2002 to open a Word 97 document the NumberPosition property does not retain a set value

813815 WD2002: Conditional field that references AutoText entries does not completely update the first time

813816 WD2002: Paragraph mark in the header remains after you delete the text in the header

814137 WD2002: Font changes when character is typed in third-party IME

814407 WD2002: Cancelling save of a document that contains tracked changes or comments creates a false record in DMS

814482 WD2002: Track changes places balloon in wrong location when you delete footnote text

814507 WD2002: Pictures in document opened on floppy or a network drive change to red X when you use custom program

814673 WD2002: Rows or columns are missing from a pasted Microsoft Excel worksheet

815006 WD2002: VBA Find.Execute ReplaceAll method does not return the original selection

815621 WD2002: Custom toolbar in template causes Word to error when exiting

816476 WD2002: Fonts change in text form fields that you insert through AutoText

816478 WD2002: Multiple copies of the same list style in the formatting pane

817000 WD2002: French: Manual duplex incorrectly translated as duplex printing

818052 WD2002: Word ignores pages per sheet setting when you print from wdDialogFilePrint dialog object

818328 WD2002: The text that is wrapped around a right-to-left table appears under the table in a printed document

818791 WD2002: RTF files open slowly and scroll slowly

820734 WD2002: Included file that contains merge fields does not suppress blank lines in mail merge

Additional issues that are fixed by Office XP SP3

Additionally, the issues in this section are also fixed by Office XP SP3.

After you install security update MSO3-035, Word 2002 stops responding when you run a custom VBA code

After you apply the security update that is described in article 827653 (MSO3-035) "MS03-035: Flaw in Microsoft Word could enable macros to run automatically", when you try to run a custom Microsoft Visual Basic for Applications (VBA) application or use a .dot template with VBA macros, Word stops responding.

The Thai Bahttext function cannot convert numbers that are greater than 1230

You cannot covert a number that is greater than 1230 to the Thai currency, Baht, when you try to use the Bahttext function in Microsoft Office Word 2003 in a field code.

You cannot run the Pleading Wizard in Word 2002

When you try to run the Pleading Wizard, the wizard creates a blank document, stops running, and does not complete creating the Pleading document. This problem occurs when the Word Add-in for Microsoft Works Suite is loaded in Word 2002.

If you quit Word 2002 when a Microsoft Windows NT Basic Authentication dialog box appears, Word may continually request an Internet-based service

When you use Word, and then use an Internet-based feature that causes the Basic Authentication dialog box to appear, and then try to quit Word, Word appears to quit but continues to run in the background and continually requests the Internet service that you tried to use.

Multiple Arabic characters that you try to insert by using the ALT + numeric keypad do not insert as Bidirectional text

When you try to insert several Arabic characters by using the ALT + numeric keypad to enter in the Unicode sequence for the characters, they insert as a standard characters and not as Bidirectional characters.

When you create a Frames page, the name is truncated

If you create a new Frames page, when you examine the properties for the new frame, the Frame Name is truncated to the first letter of the name, typically the letter "F".

You cannot send a Word 2002 document to Microsoft PowerPoint 2002

You cannot send a Word 2002 outline to PowerPoint 2002 by using the Send to Microsoft PowerPoint feature of Word on a Microsoft Windows 98-based computer. When you try to do so, you may receive the following error message:
Word cannot find or run the application.

You receive the "The graphics filter was unable to convert this file" error message when you programmatically insert a picture into Word 2002

When you try to insert a picture into Word by using the VBA Application.Dialogs(wdDialogInsertPicture) function, you may receive the following runtime error message:
Run-time error '5382':
The graphics filter was unable to convert this file. (picture_file_name.ext)

The Date fields in Word 2002 display the incorrect month and year

When a Date field in Word contains the lowercase letter "b", the three letter month and two or four digit years appear with the incorrect year and the month appears as random characters.

The index entry is listed as one occurrence in the index

If you mark text that occurs on the same page in different sections of your document as an index entry, the marked text appears as a single entry listing, and only the first occurrence of the marked text appears in the index.

For example, the index entry occurs on page 1 of section 2 and on page 1 of section 3.

Nested bookmarks in your .rtf document change when you open the document

If you open an .rtf document that contains nested bookmarks while an .htm document that contains text in the header is already open in Word, the nested bookmarks may change in the .rtf document. For example, your .rtf document contains nested bookmarks that are similar to the following:
We are [testing] bookmarks] today
If you open the document while you also have an .htm document that contains text in the header open, the nested bookmarks in the .rtf document may change to the following example:
[We are [testing] bookmarks] today
Note To view the bookmarks in your Word document, on the
Tools menu, click Options, click to select the Bookmarks check box on the View tab, and then click OK.

"Unknown Character" error message or result of zero when a field contains the E or the N character

A numeric field or numeric form field in Word may yield a result of 0 (zero) or evaluate to the following error message if it contains the E or the N character:
Error! Unknown character in picture string.

Microsoft Excel worksheets that have links to Word bookmarks may not update

When you open an Excel worksheet, you may be prompted to update the links to Word documents that are contained in the workbook. When you click to update the links, the links are not updated as expected.

Additionally, you may experience one of the following symptoms when you open your Excel worksheet:
  • Information in the Excel worksheet that is linked to bookmarks that are contained in the Word documents during the update appears as zeros (000), as pound signs (###), or as #NAME.
  • You receive the following error message:
    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
Word 2002 stops responding when you copy and paste large blocks of text

When you copy large blocks of text from Word, and then in a different program, Paste Special as RTF text, Word stops responding.

You receive an error message in Word 2002 You receive the following Word 2002 error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following:
App Name        App Version     Module Name     Module Version  offset
winword.exe 10.0.5815.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.5522.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.5522.0 msctf.dll 5.1.2409.22 000101ac
winword.exe 10.0.5522.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.5522.0 msctf.dll 5.1.2409.22 10106
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cdcb
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ce39
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 000101ac
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 0001934c
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ce35
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 10106
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 10102
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cd21
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cd25
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.29 00011f4e
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.29 00011fe8
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ce8e
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 000192b4
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001ccbc
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cd86
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cde5
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000cedb
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000cee3
winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 19264
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.8 0000ee95
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 000101c6
winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 0022604a
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ce39
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.29 00011fe8
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.29 00011f4e
winword.exe 10.0.4219.0 msctf.dll 5.1.2409.7 0001cdcb
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ce35
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000cdd2
winword.exe 10.0.4219.0 msctf.dll 5.1.2409.7 0001cd25
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.4219.0 msctf.dll 5.1.2409.22 000101ac
winword.exe 10.0.4219.0 msctf.dll 5.1.2409.22 10102
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.29 00011f4a
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ce8e
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.0 003a003a
winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 fa72c968
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011fe8
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011f4e
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.0 0001934c
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011f4a
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.4109.0 msctf.dll 5.1.2409.22 000101ac
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011e2f
winword.exe 10.0.4109.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.4109.0 msctf.dll 5.1.2409.22 10096
winword.exe 10.0.4030.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.29 00011f4e
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.29 00011fe8
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 0001934c
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.29 00011f4a
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.4009.0 msctf.dll 5.1.2409.7 0001cdcb
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.4009.0 msctf.dll 5.1.2409.7 0001cd21
winword.exe 10.0.4009.0 msctf.dll 5.1.2409.22 10102
winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 0000005c
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 0001934c
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cdcb
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011f4e
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd21
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd25
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011fe8
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011f4a
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.1106 0000ce35
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.1106 0000ce32
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.22 10106
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 19313
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 19264
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd86
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cbff
winword.exe 10.0.3416.0 msctf.dll 5.2.3628.0 0000eb0d
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.22 000101ac
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 0000ffff
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 0001925d
winword.exe 10.0.3416.0 msctf.dll 5.1.2409.8 0000ee99
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 80000004
winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 6c642e6c
winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cdcb
winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd21
winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd25
winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 0001934c
winword.exe 10.0.2930.0 msctf.dll 5.1.2600.29 00011f4a
winword.exe 10.0.2930.0 msctf.dll 5.1.3579.0 12248
winword.exe 10.0.2930.0 msctf.dll 5.1.2526.0 19379
winword.exe 10.0.2930.0 msctf.dll 5.1.2526.0 000193d0
winword.exe 10.0.2930.0 msctf.dll 5.1.2505.0 000192bf
winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001ccb5
winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd86
winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd0f
winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 469367
winword.exe 10.0.2627.0 msctf.dll 5.1.2600.0 0001934c
winword.exe 10.0.2627.0 msctf.dll 5.1.2600.0 000192bb
winword.exe 10.0.2627.0 msctf.dll 5.1.2600.1106 0000ced4
winword.exe 10.0.2627.0 msctf.dll 5.1.2600.29 00011f4e
winword.exe 10.0.2627.0 msctf.dll 5.1.2409.7 0001cdcb
winword.exe 10.0.2627.0 msctf.dll 5.1.2600.0 000192b7
winword.exe 10.0.2627.0 msctf.dll 5.1.2600.29 00011fe8

Additionally, other program versions, module versions, and offsets are possible.

Article ID: 836036 - Last Review: Feb 15, 2017 - Revision: 2