Clear the temporary Internet files and the history
- Click View (if you are using Internet Explorer 4.01) or Tools (if you are using Internet Explorer 5.0 or 5.01).
- Click Internet Options and then click the General tab.
- In the Temporary Internet Files section, click Delete Files, and then click OK.
- In the History section, click Clear History, and then click OK.
Install the latest scripting engineTo install the newest version of the Visual Basic Scripting Engine, click the link for the operating system that you are using.
Windows Server 2003http://www.microsoft.com/downloads/details.aspx?FamilyID=f00cb8c0-32e9-411d-a896-f2cd5ef21eb4
Clean boot the computer to see if a running application is causing the errorImportant These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
To clean boot your computer, select the steps that are specific to your operating system.
Windows 98 or Windows Millennium Edition
Windows XP, Windows 2000, or Windows Server 2003
Article ID: 836948 - Last Review: Sep 14, 2010 - Revision: 1