- Check the file permissions for the document or drive.
- Use the File Open dialog box to locate the document.
* Open and Repair the file.
* Open the file with the Text Recovery converter. (<Path>\<Filename>)
Service pack informationThis problem is corrected in Microsoft Office 2003 Service Pack 1.
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
For additional information about how to force Word to try to recover a file, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the hotfixThis issue is fixed in the Office 2003 Hotfix Package that is dated May 14, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the RepairSmartTags registry key and to activate the hotfix.
To activate this hotfix, follow these steps:
- Quit your Office 2003 programs.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate, and then click to select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common
- After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
- Type RepairSmartTags, and then press ENTER.
- Right-click RepairSmartTags, and then click Modify.
- In the Value data box, type 1, and then click OK.
- On the File menu, click Exit to quit Registry Editor.
Article ID: 837016 - Last Review: Mar 29, 2017 - Revision: 3