Additionally, you may notice errors that are similar to the following in the system event log:
Note When this problem occurs, Windows Update and the Microsoft Baseline Security Analyzer (MBSA) report that the security update that is documented in Microsoft Security Bulletin MS04-015 is installed correctly.
Note If the Help and Support service is not running, no vulnerability exists. However, if the Help and Support service is started, a security threat may exist because the updated Connection.htm file is not installed. An administrator could inadvertently start the Help and Support service even if its startup behavior is set to "Disabled." Therefore, we recommend that administrators use the procedure that is described in the "Resolution" section to help protect against this issue.
- Click Start, and then click Run.
- In the Open box, type services.msc /s, and then click OK.
- Double-click Help and Support.
- For Startup type, click Automatic, and then click OK.
Important If a domain administrator has disabled the Help and Support service on your computer by using domain Group Policy settings, you cannot configure the service by using the local Group Policy Object Editor. The domain administrator must use the appropriate domain Group Policy Object Editor to configure the Help and Support service in the following location:
To reinstall the security update that is documented in Microsoft Security Bulletin MS04-015, download and then run the appropriate package from the following Microsoft Web site:
Note Windows Update will not offer to reinstall this security update because it is already registered as installed.
Article ID: 841996 - Last Review: Jun 16, 2009 - Revision: 1