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Step 1: Restart your computerWhen you restart your computer, Windows will automatically check your disk for errors, and Windows will try to recover any files that are located on damaged areas on the disk.
If the problem persists after you restart your computer, try Step 2.
Step 2: Scan your hard disk for errorsRun the Chkdsk.exe program to try to recover files from any damaged areas of the disk. To do this, follow these steps:
- Click Start, click
Run, type cmd, and then click
OK. A Command Prompt window opens.
- Type chkdsk /r, and then press ENTER.
You are prompted to schedule Chkdsk to run when the computer restarts.
- Press Y, and then press ENTER.
- Restart your computer. During startup, Windows will scan your disk for errors, and Windows will try to recover any files that are located on damaged areas on the disk.
Step 3: Contact your hardware manufacturerIf Steps 1 and 2 did not resolve the problem, your best bet may be to contact the manufacturer of your computer or your hard disk. The manufacturer may have a utility that you can use to perform a more detailed scan for damaged areas of the disk. However, be aware that the damage to your hard disk may be serious. Sometimes this means that your only solution is to replace your hard disk.
More information for advanced usersThe following error signature applies to the error message that is mentioned in the "Symptoms" section.
|InPageError||c000009c or C0000185 or C0000102 or C000003F or 00000002 or 00000003|
Additionally, an event may be logged with an ID of 1005 that lists the file that is unreadable.
Article ID: 884070 - Last Review: Feb 15, 2017 - Revision: 3