You receive a "The system cannot find message text for message number 0x%1" error message when you try to log on to a Windows Server 2003 domain with a Windows 2000 Service Pack 4-based computer

Symptoms

When you try to log on to a Microsoft Windows Server 2003 domain with your Microsoft Windows 2000 Service Pack 4-based computer, you may receive the following error message.

The system can not log you on due to the following error:

The system cannot find message text for message number 0x%1 in the message file for %2.


Please try again or consult your system administrator.

Cause

This problem occurs if your user account is configured with the Smart card is required for interactive logon setting and if you try to log on to the domain without a smart card. When this problem occurs, the Windows Server 2003 authentication component does not return the correct error message.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 4.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name
----------------------------------------------------------
07-Oct-2004 07:26 5.0.2195.6968 382,224 Advapi32.dll
24-Mar-2004 02:17 5.0.2195.6866 69,904 Browser.dll
24-Mar-2004 02:17 5.0.2195.6824 134,928 Dnsapi.dll
24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll
24-Mar-2004 02:17 5.0.2195.6883 47,888 Eventlog.dll
24-Mar-2004 02:17 5.0.2195.6890 143,632 Kdcsvc.dll
13-Sep-2004 19:47 5.0.2195.6974 206,608 Kerberos.dll
21-Sep-2003 00:32 5.0.2195.6824 71,888 Ksecdd.sys
11-Mar-2004 02:37 5.0.2195.6902 520,976 Lsasrv.dll
25-Feb-2004 23:59 5.0.2195.6902 33,552 Lsass.exe
07-Oct-2004 07:26 5.0.2195.6974 335,120 Msgina.dll
19-Jun-2003 20:05 5.0.2195.6680 117,520 Msv1_0.dll
24-Mar-2004 02:17 5.0.2195.6897 312,592 Netapi32.dll
19-Jun-2003 20:05 5.0.2195.6695 371,984 Netlogon.dll
24-Mar-2004 02:17 5.0.2195.6896 1,028,880 Ntdsa.dll
24-Mar-2004 02:17 5.0.2195.6897 388,368 Samsrv.dll
24-Mar-2004 02:17 5.0.2195.6893 111,376 Scecli.dll
24-Mar-2004 02:17 5.0.2195.6903 253,200 Scesrv.dll
05-Oct-2004 15:46 5.0.2195.6981 5,901,824 Sp3res.dll
24-Mar-2004 02:17 5.0.2195.6824 50,960 W32time.dll
21-Sep-2003 00:32 5.0.2195.6824 57,104 W32tm.exe

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 885275 - Last Review: Feb 15, 2017 - Revision: 2

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