This problem may occur if the following conditions are true:
- You are using certain filter drivers. For example, the problem is known to occur if you are using the Ibmfilter.sys driver. This driver is installed by the IBM Rescue and Recovery with Rapid Restore software. The problem may also occur with other filter drivers.
- You try to install any one of the updates that are described in the following Microsoft Knowledge Base articles:307154 Low/Critical Battery Alarm Does Not Play the Sound That You Specify842520 "Delayed Write Failed" error may occur after you save a file in Windows XP842933 "The following entry in the [strings] section is too long and has been truncated" error message when you try to modify or to view GPOs in Windows Server 2003, Windows XP Professional, or Windows 2000870997 Windows XP and Windows 2000 clients that share a single organizational unit stop responding or spontaneously restart883507 NetWare users cannot log on to a NetWare server from a Windows XP client883523 Your CD-RW drive is not recognized as a rewritable drive in Microsoft Windows XP Service Pack 2884020 Programs that connect to IP addresses that are in the loopback address range may not work as you expect in Windows XP Service Pack 2884575 Battery power may be drained more quickly than expected on your Windows XP-based portable computer884851 The screen saver does not start if the Windows Security dialog box is open in Windows XP884868 0x7E Stop error occurs after you disconnect your USB 2.0 flash storage device885523 You receive a "Stop: c0000135" and "winsrv was not found" error message after you install Windows XP Service Pack 2885626 Your computer stops responding when you restart to complete the installation of Windows XP Service Pack 2824838 Large UDP broadcast packets may not be received in Windows XP or in Windows Server 2003883517 You do not receive the "Safe to remove hardware" message when you click the "Safely Remove Hardware" icon in Windows XP885267 Connections time out when client computers that are running Windows Server 2003 or Windows XP try to connect to a server on a wireless network that uses IPsec NAT-T883529 getKB: Removing SmartCard immediately after log off may cause Windows XP-based computer to stop responding843541 Your computer stops responding when you use a smart card to log on to Windows XP872789 Logging off or restarting the computer after switching users may cause Windows XP to stop responding885270 A program that calls the DhcpRequestParams function may not work correctly on your Windows XP Service Pack 2-based computer885443 You receive a "Stop 0x00000082" error after you install Windows XP Service Pack 2 or after you install security update 890859 in Windows 2000885464 SBP-2 drive stops responding when you try to write data in Windows XP885865 Other computers on the network cannot connect to your Windows XP Service Pack 2-based DHCP client computer after you log on to a network that is running the DHCP Server service884539 getKB - kbQFE - QFE Bug Database:QFE Bug Number [Bug 26211]
- Restart the computer.
- Open Add or Remove Programs in Control Panel. To do this, click Start, click Run, type appwiz.cpl, and then click OK.
- Click to select the Show updates check box
- Scroll down the list to locate the update that you were trying to install when Windows stopped responding.
- Click the Remove button next to that update, and then follow the steps to remove the update.
- Download and then install the 885894 update that is described in this article.
- Restart the computer, and then install the update that previously could not be installed.
Download the 885894 package now.
Release Date: October 8, 2004
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
24-Sep-2004 02:13 5.1.2600.2523 244,736 Acspecfc.dll
24-Sep-2004 02:14 1,192,266 Sysmain.sdb
Article ID: 885894 - Last Review: Mar 29, 2017 - Revision: 3