You cannot open the Windows Security dialog box by pressing CTRL+ALT+END with a Terminal Services shadow session

Symptoms

When you press CTRL+ALT+END to open the Windows Security dialog box with a shadow session by using Terminal Services, the Windows Security dialog box may not open. This problem may occur when you establish a shadow session with Remote Desktop Connection or with Terminal Services Manager by using the Remote Control feature.

Cause

This problem may occur after you have installed any one of the updates that are described in the following Knowledge Base articles:
830268 NUM LOCK and CAPS LOCK keys are out of sync when you shadow another RDP session in Windows 2000

837585 Several orphaned Csrss.exe processes cause performance issues on your Windows 2000-based terminal server

842742 A local administrator account can unlock a workstation that was locked by a domain administrator account

Resolution

Windows 2000 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3 (SP3)

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces 830268, 837585, and 842742.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name
----------------------------------------------------------
17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll
21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe
22-Oct-2004 22:20 5.0.2195.6988 231,696 Gdi32.dll
17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll
22-Oct-2004 22:20 5.0.2195.6988 37,136 Mf3216.dll
24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll
17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll
24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys
12-Oct-2004 10:10 5.0.2195.6983 6,125,568 Sp3res.dll
24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll
05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll
15-Oct-2004 21:03 5.0.2195.6988 1,632,880 Win32k.sys
24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe
17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll
15-Oct-2004 21:03 5.0.2195.6988 1,632,880 Win32k.sys
17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll

Microsoft Windows Server 2003 hotfix information

A hotfix for Windows Server 2003 is not currently available.

MicrosoftWindows XP hotfix information

A hotfix for Windows XP is not currently available.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 887550 - Last Review: Feb 15, 2017 - Revision: 3

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