To determine what the format of your Outlook 2003 .pst file is, follow these steps:
- On the Tools menu, click Options.
- On the Mail Setup tab, click Data Files.
- Click your .pst file, and then click Settings.
- On the General tab, examine the following:
- If the Format box lists Personal Folders File, your .pst file is in the new format that supports multilingual Unicode data.
- If the Format box lists Personal Folders file (97-2002), your .pst file is in the earlier format (ANSI) that is compatible with earlier versions of Microsoft Outlook.
Service pack informationThis problem is corrected in Office 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
After you install the service pack, follow the steps that are listed in the "More Information" section of the article to set the AllowUnicodeToAnsiArchiveDataLoss registry key and to activate the hotfix.
How to obtain the hotfixThis issue is fixed in the Outlook 2003 post-Service Pack 1 Hotfix Package that is dated November 2, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the AllowUnicodeToAnsiArchiveDataLoss registry key and to activate the hotfix.
To enable this hotfix, follow these steps:
- Quit Outlook 2003.
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click to select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
- After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
- Type AllowUnicodeToAnsiArchiveDataLoss, and then press ENTER.
- Right-click AllowUnicodeToAnsiArchiveDataLoss, and then click Modify.
- In the Value data box, type 1, and then click OK.
- On the File menu, click Exit to quit Registry Editor.