MS04-038 on Microsoft Windows XP, you receive the following error message after your computer starts:
If you do not follow this recommendation, and you do not use Add or Remove Programs to remove the remnants of the failed installation, your computer will have pre-Windows XP SP2 files, and your registry will contain Windows XP SP2 information.
If your computer has pre-Windows XP SP2 files and your registry contains Windows XP SP2 information,
Windows Update or Automatic Updates offers the Windows XP SP2 version of the
MS04-038 security update.
- Start your computer and log on as you typically do.
Note If your computer will not start correctly, start the computer in Safe mode.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:315222 A description of the Safe Mode Boot options in Windows XP
- When you receive the error message, press CTRL+SHIFT+ESC to open Task Manager. You can safely ignore any additional error messages that may appear.
- On the File menu, click New Task (Run...).
- In the Open box, type control appwiz.cpl, and then click OK. You can safely ignore any additional error messages that may appear.
Note If the Add or Remove Programs tool (Appwiz.cpl) does not open, type the following line in the New Task (Run...) box to remove the Internet Explorer fix, and then go to step 5:%windir%\$NtUninstallKB834707$\spuninst\spuninst.exe
- In the Add or Remove Programs window, click Windows XP Hotfix – KB834707, click Remove, and then follow the instructions.
- When the Finish button becomes available, click Finish, and then let your computer to restart, even if it seems that the removal process is not complete. You can safely ignore any messages about additional software or hotfixes that are installed during this process.
Warning Although your computer may successfully start without error messages, your computer is still in an incomplete Windows XP SP2 state. You must complete the remaining steps and reinstall Windows XP SP2.
- After your computer restarts, click Start, and then click Control Panel.
- Click Add or Remove Programs, click
Windows XP Service Pack 2, click Remove, and then follow the instructions. If you receive a message about software that you may have installed after you installed Windows XP SP2, make a note of the titles. You may have to reinstall these products after you reinstall Windows XP SP2.
Note If you cannot access Add or Remove Programs, use Task Manager as described in steps 1, 2, and 3. Remove Windows XP Service Pack 2 by typing the following in the New Task (Run...) box:%windir%\$NtServicePackUninstall$\spuninst\spuninst.exe
- After your computer restarts, visit the
Windows Update Web site. Reinstall Windows XP SP2.
For information about how to install Windows XP SP2, and for steps that you can take to help make sure that Windows XP installs successfully, visit the following Microsoft Web site:
- After Windows XP SP2 has successfully installed, visit the
Windows Update Web site and install any critical updates.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
A1:. After you successfully remove Windows XP Hotfix – KB834707, use one of the following methods to determine whether your computer is in an incomplete Windows XP SP2 state.
- Check Add or Remove Programs for the presence of Windows XP SP2. If Windows XP SP2 is listed, go to step 2. If Windows XP Service Pack 2 is not listed, Windows XP Service Pack 2 is not installed.
- Determine the version of the Lsass.exe file that is in the %Windir%\System32 folder. To do this:
- Click Start, click
Search, and then click All Files and Folders.
- In the All or part of the file name box, type %windir%\system32\lsass.exe, and then click
- Right-click the Lsass.exe file, click
Properties, and then click the Version tab.
Note The Lsass.exe file may appear as "Lsass" without an extension.
- Click Start, click
Method 2Click Start, and then click Run, type winver, and then click
If the version is listed as "Version 5.1 (Build 2600.xpsp_sp2_rtm.040803-2158: Service Pack 2" or a later version, you have the correct installation of Windows XP SP2. However, if the version has a number that begins with a 01, a 02, or a 03, your computer is in an incomplete Windows XP SP2 state. Additionally, if any number that is less than 040803 appears after "xpsp2", such as "Build 2600.xpsp2.030422-1633: Service Pack 2," your computer is in an incomplete Windows XP SP2 state.
Article ID: 888162 - Last Review: Mar 29, 2017 - Revision: 4