Hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesYou must have the update that is described in Microsoft Knowledge Base (KB) article 891122 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Hotfix download informationThe following file is available for download from the Microsoft Download Center:
Download the WindowsMedia10-KB888656-x86-Global-ENU.exe package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
30-Apr-2005 21:00 10.0.0.3923 5,533,696 Wmp.dll
30-Apr-2005 21:23 10.0.0.3923 2,374,392 Wmvcore.dll
30-Apr-2005 21:23 10.0.0.3923 900,856 Wmvdmod.dll
- The graphics adaptor must support this DXVA update. For more information, contact the driver vendor for the latest driver that supports DXVA.
- You must install hotfix 891122. For more information, click the following article number to view the article in the Microsoft Knowledge Base:891122 An update for Windows Media Digital Rights Management-enabled players is available
- The content must be WMV-HD (Windows Media Video High Definition) clips (720p and 1080p) with a frame rate that is less than or equal to 30 frames per second.