- When you start a Microsoft Windows XP-based computer that uses a universal serial bus (USB) mouse that is connected to a USB 2.0 hub, the USB mouse is not detected.
- When you plug a USB mouse into a USB 2.0 hub that is connected to a Windows XP-based computer, the USB mouse is not detected.
If the USB mouse is still not detected and if you do not require the USB hub to connect other USB devices, plug the USB mouse directly into the computer.
If the USB mouse is still not detected, verify that the USB hub driver is installed and running correctly. To do this, follow these steps:
- Click Start, click Run, type Devmgmt.msc, and then click OK.
- In Device Manager, expand Universal Serial Bus controllers. If the USB hub driver is not working correctly, a yellow circle that contains an exclamation mark appears on the device name.
- Right-click USB Root Hub, and then click Properties.
- On the General tab, verify that a "This device is working properly" message exists in the Device status area.
For information about your hardware manufacturer, visit the following Web site:Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 893711 - Last Review: Mar 29, 2017 - Revision: 4