You receive a "Generic Host Process" error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages

Notice

The problem that this article describes was corrected in security update 902400 . This update is available from Windows Update (http://update.microsoft.com). If you are still experiencing problems similar to those that this article describes, it may be a different problem than the problem that this article describes. The "Similar problems and resolutions" section contains additional troubleshooting articles for similar problems.

Symptoms

If you installed security update 873333 (MS05-012), you may experience one or more of the following problems:
  • You may receive the following error message after you start the computer:
    Generic Host Process for Win32 Services Error
    Note This problem only occurs in Microsoft Windows XP Service Pack 2 (SP2).
  • File names are not displayed in e-mail messages that include file attachments when the following conditions are true:
    • The file name contains double-byte character set (DBCS) characters.
    • The file name is longer than 42 characters.
    Note This problem only occurs when the e-mail message format is Rich Text.
  • An application that implements the IMallocSpy debugging interface may experience heap corruption after you install security update 873333.
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    894194 An application that implements the IMallocSpy debugging interface may experience heap corruption after you install security update 873333

For more information about security release MS05-012, click the following article number to view the article in the Microsoft Knowledge Base:
873333 MS05-012: Vulnerability in OLE and COM could allow remote code execution

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. For Windows XP SP2, the Generic Host Process error can potentially occur on any system at any time. Although you receive the error message shortly after system startup, the actual error occurred during the previous system shutdown. Because of the broad nature of this issue, this hotfix was made available through Windows Update and distributed to users who have Automatic Updates enabled to eliminate this problem on Windows XP SP2 systems. For Windows XP SP2, you may experience one last Generic Host Process error upon restart after you install this hotfix. This is from the previous system shutdown before the new version installation was completed.

For Microsoft Windows Server 2003 and Microsoft Windows 2000, this hotfix is only intended to correct the problems that are described in this article. Only apply this hotfix to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix. To resolve this problem immediately, download the hotfix from the following locations.

Windows Server 2003, 32-bit versions

The following file is available for download from the Microsoft Download Center:

Download Download the WindowsServer2003-KB894391-x86-enu.exe package now.

Windows Server 2003, Itanium-based Editions

The following file is available for download from the Microsoft Download Center:

Download Download the WindowsServer2003-KB894391-ia64-enu.exe package now.

Windows XP, 32-bit versions

The following file is available for download from the Microsoft Download Center:

Download Download the WindowsXP-KB894391-x86-ENU.exe package now.

Note This hotfix was made available through Windows Update and distributed to users who have Automatic Updates enabled.

Windows XP, 64-bit version (Itanium)

The following file is available for download from the Microsoft Download Center:

Download Download the WindowsXP-KB894391-ia64-ENU.exe package now.

Windows 2000

The following file is available for download from the Microsoft Download Center:

Download Download the Windows2000-KB894391-x86-ENU.exe package now.

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows Server 2003, 32-bit versions
   Date         Time   Version       Size       File name     Folder
------------------------------------------------------------------
20-Feb-2005 00:16 5.2.3790.275 1,192,448 Ole32.dll RTMQFE
20-Feb-2005 00:16 5.2.3790.275 72,192 Olecli32.dll RTMQFE
20-Feb-2005 00:16 5.2.3790.275 36,352 Olecnv32.dll RTMQFE
16-Mar-2004 03:17 5.2.3790.141 26,112 Rpcproxy.dll RTMQFE
16-Mar-2004 03:17 5.2.3790.141 659,968 Rpcrt4.dll RTMQFE
20-Feb-2005 00:16 5.2.3790.275 294,912 Rpcss.dll RTMQFE
20-Feb-2005 00:06 5.2.3790.275 1,192,448 Ole32.dll RTMGDR
20-Feb-2005 00:06 5.2.3790.275 72,192 Olecli32.dll RTMGDR
20-Feb-2005 00:06 5.2.3790.275 36,352 Olecnv32.dll RTMGDR
16-Mar-2004 03:09 5.2.3790.137 26,112 Rpcproxy.dll RTMGDR
16-Mar-2004 03:09 5.2.3790.137 660,992 Rpcrt4.dll RTMGDR
20-Feb-2005 00:06 5.2.3790.275 294,400 Rpcss.dll RTMGDR
Windows Server 2003, Itanium-based Editions
   Date         Time   Version       Size       File name      CPU    Folder
-----------------------------------------------------------------------------
19-Feb-2005 22:16 5.2.3790.275 3,578,880 Ole32.dll IA-64 RTMQFE
19-Feb-2005 22:16 5.2.3790.275 223,744 Olecli32.dll IA-64 RTMQFE
19-Feb-2005 22:16 5.2.3790.275 89,088 Olecnv32.dll IA-64 RTMQFE
31-Mar-2004 01:25 5.2.3790.141 73,216 Rpcproxy.dll IA-64 RTMQFE
31-Mar-2004 01:25 5.2.3790.141 2,150,400 Rpcrt4.dll IA-64 RTMQFE
19-Feb-2005 22:16 5.2.3790.275 688,640 Rpcss.dll IA-64 RTMQFE
19-Feb-2005 22:16 5.2.3790.275 1,192,448 Wole32.dll x86 RTMQFE\WOW
19-Feb-2005 22:16 5.2.3790.275 72,192 Wolecli32.dll x86 RTMQFE\WOW
19-Feb-2005 22:16 5.2.3790.275 36,352 Wolecnv32.dll x86 RTMQFE\WOW
31-Mar-2004 01:26 5.2.3790.141 26,112 Wrpcproxy.dll x86 RTMQFE\WOW
31-Mar-2004 01:26 5.2.3790.141 544,256 Wrpcrt4.dll x86 RTMQFE\WOW
19-Feb-2005 22:06 5.2.3790.275 3,577,856 Ole32.dll IA-64 RTMGDR
19-Feb-2005 22:06 5.2.3790.275 223,744 Olecli32.dll IA-64 RTMGDR
19-Feb-2005 22:06 5.2.3790.275 89,088 Olecnv32.dll IA-64 RTMGDR
31-Mar-2004 01:29 5.2.3790.137 73,216 Rpcproxy.dll IA-64 RTMGDR
31-Mar-2004 01:29 5.2.3790.137 2,140,160 Rpcrt4.dll IA-64 RTMGDR
19-Feb-2005 22:06 5.2.3790.275 687,616 Rpcss.dll IA-64 RTMGDR
19-Feb-2005 22:06 5.2.3790.275 1,192,448 Wole32.dll x86 RTMGDR\WOW
19-Feb-2005 22:06 5.2.3790.275 72,192 Wolecli32.dll x86 RTMGDR\WOW
19-Feb-2005 22:06 5.2.3790.275 36,352 Wolecnv32.dll x86 RTMGDR\WOW
31-Mar-2004 01:29 5.2.3790.137 26,112 Wrpcproxy.dll x86 RTMGDR\WOW
31-Mar-2004 01:29 5.2.3790.137 542,208 Wrpcrt4.dll x86 RTMGDR\WOW
Note When you install this hotfix on a computer that is running Windows Server 2003, the installer checks to see if one or more of the files that are being updated on the computer have previously been updated by a Microsoft hotfix. If you have previously installed a hotfix to update an affected file, the installer copies the RTMQFE files to the computer. Otherwise, the installer copies the RTMGDR files to the computer.
Windows XP, 32-bit versions
   Date         Time   Version        Size       File name      Folder
-------------------------------------------------------------------
28-Apr-2005 19:33 5.1.2600.1675 1,190,400 Ole32.dll SP1QFE
28-Apr-2005 19:33 5.1.2600.1675 68,608 Olecli32.dll SP1QFE
28-Apr-2005 19:33 5.1.2600.1675 35,328 Olecnv32.dll SP1QFE
06-Mar-2004 02:16 5.1.2600.1361 535,552 Rpcrt4.dll SP1QFE
28-Apr-2005 19:33 5.1.2600.1675 275,456 Rpcss.dll SP1QFE
28-Apr-2005 18:35 5.1.2600.2665 1,286,144 Ole32.dll SP2QFE
28-Apr-2005 19:35 5.1.2600.2665 74,752 Olecli32.dll SP2QFE
28-Apr-2005 19:35 5.1.2600.2665 37,376 Olecnv32.dll SP2QFE
28-Apr-2005 19:35 5.1.2600.2665 396,288 Rpcss.dll SP2QFE
28-Apr-2005 19:31 5.1.2600.2665 1,285,120 Ole32.dll SP2GDR
28-Apr-2005 19:31 5.1.2600.2665 74,752 Olecli32.dll SP2GDR
28-Apr-2005 19:31 5.1.2600.2665 37,888 Olecnv32.dll SP2GDR
28-Apr-2005 19:31 5.1.2600.2665 395,776 Rpcss.dll SP2GDR
Windows XP, 64-bit version (Itanium)
   Date         Time   Version        Size       File name        CPU
--------------------------------------------------------------------
28-Apr-2005 18:30 5.1.2600.1675 4,356,608 Ole32.dll IA-64
28-Apr-2005 18:30 5.1.2600.1675 241,152 Olecli32.dll IA-64
28-Apr-2005 18:30 5.1.2600.1675 97,280 Olecnv32.dll IA-64
06-Mar-2004 01:07 5.1.2600.1361 2,317,824 Rpcrt4.dll IA-64
28-Apr-2005 18:30 5.1.2600.1675 784,896 Rpcss.dll IA-64
28-Apr-2005 18:33 5.1.2600.1675 1,190,400 Wole32.dll x86
28-Apr-2005 18:33 5.1.2600.1675 68,608 Wolecli32.dll x86
28-Apr-2005 18:33 5.1.2600.1675 35,328 Wolecnv32.dll x86
06-Mar-2004 01:16 5.1.2600.1361 509,440 Wrpcrt4.dll X86
Notes The Windows XP and Microsoft Windows XP Professional 64-Bit Edition (Itanium) 2003 versions of this hotfix are packaged as dual-mode packages. These dual-mode packages contain files for the original version of Windows XP Service Pack 1 (SP1) and files for Windows XP SP2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
328848 Description of dual-mode update packages for Windows XP

When you install this hotfix on a computer that is running Windows XP SP2 or Windows XP Professional 64-Bit Edition (Itanium) 2003, the installer checks to see if one or more of the files that are being updated on the computer have previously been updated by a Microsoft hotfix.


If you have previously installed a hotfix to update an affected file, one of the following conditions occurs, depending on the operating system:
  • Windows XP SP2
    The installer copies the SP2QFE files to the computer.
  • Windows XP Professional 64-Bit Edition (Itanium) 2003
    The installer copies the RTMQFE files to the computer.
If you have not previously installed a hotfix to update an affected file, one of the following conditions occurs, depending on the operating system:
  • Windows XP SP2
    The installer copies the SP2GDR files to the computer.
  • Windows XP Professional 64-Bit Edition (Itanium) 2003
    The installer copies the RTMGDR files to the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824994 Description of the contents of Windows XP Service Pack 2 and Windows Server 2003 software update packages

Windows 2000
   Date         Time   Version            Size    File name
--------------------------------------------------------------
11-May-2005 05:55 5.0.2195.7034 957,712 Ole32.dll
11-May-2005 05:55 5.0.2195.7009 69,392 Olecli32.dll
19-Feb-2005 23:13 5.0.2195.7034 36,624 Olecnv32.dll
11-Mar-2004 20:29 5.0.2195.6904 449,808 Rpcrt4.dll
19-Feb-2005 23:13 5.0.2195.7034 212,240 Rpcss.dll

Status

This problem was corrected in security update 902400 .

More Information

If you have limited user accounts, which are user accounts that are not administrators, on the computer, individual error reports are saved and not sent until someone with an Administrative User account logs in. Because of this issue, you may receive multiple Windows error reports after you have installed the fix for the Generic Host Process error. If this behavior occurs, click Send Error Report for each report.
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Similar problems and resolutions

If you are still experiencing problems that are similar to those that this article describes, it may be a different problem than the problem that this article describes. Here is a list of articles that discuss similar problems. You can review these articles to try to address the problem:

821690 Generic Host Process error message and a flashlight icon appear

931852 Error messages when you start a Windows XP-based computer and then try to download Windows updates

939273 You cannot deploy software updates on a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003

932762 The Service Host process may stop unexpectedly in Windows Server 2003

910666 The Svchost.exe process may end unexpectedly on a Windows Server 2003-based computer

894538 When Internet Authentication Service receives an unknown attribute in a packet, a Windows Server 2003-based Internet Authentication Service server stops responding

927385 You receive an error message after a Windows XP-based computer runs an automatic update, and you may be unable to run any programs after you close the "svchost.exe - Application Error" error message dialog box



If the these articles do not help you to resolve the problem or if you experience symptoms that differ from those that this article describes, you might want to search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:



Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field. Or, if you prefer, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

Properties

Article ID: 894391 - Last Review: Sep 29, 2011 - Revision: 1

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