- This issue does not occur if you copy the document to the computer before you open the document.
- This issue may not occur if you use a back slash (\) instead of a forward slash (/) in the path that you use to open the document. When you use a back slash, you indicate that this document is a file instead of a URL location.
- The Content.mso folder does not exist.
- The Content.mso folder has insufficient permissions. These permissions prevent users from writing to the folder.
Note The Content.mso folder is created the first time Office 2003 has to cache temporary files that are identified as being from the Internet security zone. The Internet security zone relies on the Windows redirector and on the Web client path that is used to access the document.
Article ID: 897693 - Last Review: Sep 11, 2008 - Revision: 1