You receive a "Could not find BOMSNAP.DLL" error when you select the "Typical configuration for a first server" option in x64 editions of Windows Server 2003

Se aplica a: Microsoft Windows Server 2003 Standard x64 EditionMicrosoft Windows Server 2003 Enterprise x64 Edition

Symptoms


You install Microsoft Windows Server 2003, Standard x64 Edition or Microsoft Windows Server 2003, Enterprise x64 Edition. After you select the Typical configuration for a first server option in the Manage Your Server Wizard, you may receive an error message that is similar to the following:



Could not find BOMSNAP.DLL at Drive_Letter:\Folder_Path
You may not be able to locate the BOMsnap.dll file.

Note The required file can be found in the Amd64 folder. The file is in a compressed format and is named "bomsnap.dl_."

Resolution


Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To resolve this problem, you must integrate this hotfix into the Windows installation source files.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
828930 How to integrate software updates into your Windows installation source files

Prerequisites

No prerequisites are required.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name      Platform
------------------------------------------------------------------
16-Jun-2005 17:33 5.2.3790.2466 51,712 Smcyscom.dll x64
16-Jun-2005 17:33 5.2.3790.2466 34,816 Wsmcyscom.dll x86

Workaround


To work around this problem, direct the installation to the Amd64 folder when you are prompted to locate the BOMsnap.dll file. The file is in a compressed format and is named "bomsnap.dl_."

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions


Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site: