A scheduled backup does not run after you reschedule the backup by using NTBackup.exe in Windows Server 2003

Applies to: Microsoft Windows Server 2003 Web EditionMicrosoft Windows Server 2003 Standard Edition (32-bit x86)Microsoft Windows Server 2003 Enterprise Edition (32-bit x86)

Symptoms


After you reschedule an existing backup by using the NTBackup.exe tool in Microsoft Window Server 2003, the backup does not run.




Note You do not experience this symptom if you use Scheduled Tasks to reschedule the backup. For more information, see the Workaround section.

Resolution


Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
   Date         Time   Version             Size  File name
----------------------------------------------------------
16-Jun-2005 05:44 5.2.3790.349 1,172,480 Ntbackup.exe
16-Jun-2005 07:43 5.2.3790.2466 1,228,800 Ntbackup.exe
Windows Server 2003, 64-bit Itanium-based versions
   Date         Time   Version             Size  File name     Platform
--------------------------------------------------------------------
16-Jun-2005 16:10 5.2.3790.349 3,343,872 Ntbackup.exe IA-64
16-Jun-2005 16:09 5.2.3790.2466 3,592,704 Ntbackup.exe IA-64
Windows Server 2003, 64-bit x64-based versions
   Date         Time   Version             Size  File name     Platform
--------------------------------------------------------------------
16-Jun-2005 16:10 5.2.3790.2466 1,964,032 Ntbackup.exe x64

Workaround


To work around this problem, use Scheduled Tasks to reschedule a scheduled backup job.

To use Scheduled Tasks to reschedule a backup job, follow these steps:
  1. Click Start, click Run, type Control schedtasks, and then click OK.
  2. Double-click the scheduled backup job.
  3. Click the Schedule tab, and then specify the new time for the backup job.
  4. Click OK, type the credentials for the logged-on administrator account, and then click OK.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions


Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site: