You may experience the following symptoms on a Microsoft Windows XP Service Pack 1 (SP1)-based computer:
- The following Error event message is logged in the Application log:Event Type:Error
Description: Windows cannot access the registry policy file, \\location\Machine\registry.pol. (Access is denied.).
- You experience a delay when you log on to the computer.
- Group Policy settings no longer apply to the computer or to users.
This problem occurs because the Ntuser.pol file is corrupted.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP SP1 installed on the computer.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit edition with Service Pack 1
|File name||File version||File size||Date||Time||Platform|
Windows XP, 64-bit edition with Service Pack 1
|File name||File version||File size||Date||Time||Platform||SP requirement||Service branch|
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was corrected in Windows XP Service Pack 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 903252 - Last Review: Oct 9, 2011 - Revision: 1