You may receive a "The application or DLL C:\Windows\System32\win32k.sys is not a valid Windows image" error in MPSReport on a computer that is running Windows Server 2003 or Windows 2000


Symptoms


You are using the Microsoft Product Support Reporting Tool (MPSReport) on a computer that is running Microsoft Windows Server 2003 or Microsoft Windows 2000. You may receive the following error message in MPSReport:
The application or DLL C:\Windows\System32\win32k.sys is not a valid Windows image. Please check this against your installation diskette.
The following event may also be logged in the System event log:

Cause


This problem occurs when an error message that is similar to the following is logged in the System event log:
Event ID 243
A desktop heap allocation failed
This event is logged when Windows experiences desktop heap exhaustion. You receive the error message that is mentioned in the "Symptoms" section every time this event is logged.

Resolution


You can safely ignore this error message. The error message is displayed by an incorrect operation in the Dumpel.exe program. This program is contained in MPSReport.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


184802 PRB: User32.dll or Kernel32.dll fails to initialize