- When you print from Microsoft Word, you may receive the following error message:Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
- When you print from Notepad or from Microsoft WordPad, you may receive an error message that is similar to the following:WordPad has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being created.
When you try to open the Properties dialog box for the printer, you may receive the following error message:
Some or all property page(s) may not be displayed.
- The network printer is a Lexmark, Dell, or IBM printer.
- The client computer has both the 896423 security update and Update Rollup 1 for Windows 2000 SP4 installed. For more information about 896423 security update , click the following article number to view the article in the Microsoft Knowledge Base:896423 MS05-043: Vulnerability in Print Spooler service could allow remote code executionFor more information about Update Rollup 1 for Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:891861 Update Rollup 1 for Windows 2000 SP4 and known issues
Download informationThe following file is available for download from the Microsoft Download Center:
Download the 908506 package now.
Release Date: October 19, 2005
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
Important After you apply this update, restore the appropriate Help File value, and restart the spooler, the problem is resolved. However, you must reinstall the printer. When you reinstall the printer, the registry subkey updates correctly.
Article ID: 908506 - Last Review: Feb 16, 2017 - Revision: 3