Note For more information about how to reproduce this problem, see the "More Information" section.
An access violation occurs because Windows tries to reference the pointer of the shell column provider without loading the shell column provider. Therefore, the program closes abruptly.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesThere are no prerequisites.
Restart requirementYou must restart the computer after you apply this update.
Update replacement informationThis update does not replace any other updates.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
|File name||File version||File size||Date||Time||Platform||SP requirement||Service branch|
Steps to reproduce this problem
- On a Microsoft Windows XP SP2-based computer, you click Open, Save, or Save As on the File menu to open or to save a file in a program.
- You click Desktop in the Open, Save, or Save As dialog box.
- You move the mouse pointer over a file, and then close the dialog box after the tool tip file information is displayed. You open the Open, Save, or Save As dialog box again, and then move the mouse pointer over the same file.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 909486 - Last Review: Mar 29, 2017 - Revision: 3