Symptoms
A Microsoft Windows Server 2003-based computer may stop responding unexpectedly. Additionally, you may receive the following Stop error message:
Stop 0x0000000A (0x00000806, 0x00000002, 0x00000000, 0x804fd3aa) IRQL_NOT_LESS_OR_EQUAL
Note The four parameters in this error message vary.Cause
This problem occurs if the computer loads a corrupted user profile.
Resolution
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.Restart requirement
You must restart the computer after you apply this hotfix.Hotfix replacement information
This hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2571 | 6,487,552 | 16-Nov-2005 | 02:26 | IA-64 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2571 | 4,420,608 | 16-Nov-2005 | 02:27 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2571 | 4,447,232 | 16-Nov-2005 | 02:27 | x64 | SP1 | SP1QFE |
Windows Server 2003, 32-bit versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2571 | 2,455,040 | 16-Nov-2005 | 06:50 | Not Applicable | SP1 | SP1QFE |
| Ntkrnlpa.exe | 5.2.3790.2571 | 2,269,184 | 16-Nov-2005 | 03:54 | x86 | SP1 | SP1QFE |
| Ntkrpamp.exe | 5.2.3790.2571 | 2,308,608 | 16-Nov-2005 | 03:54 | Not Applicable | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2571 | 2,417,152 | 16-Nov-2005 | 06:50 | x86 | SP1 | SP1QFE |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base: