- Click Start, click Run, type appwiz.cpl, and then click OK.
- Remove Office and Word if they are listed.
- Start Student or start Encarta.
- Quit Student or quit Encarta.
- Insert your Office or Word CD, and then follow the prompts to reinstall the program.
- Start Word after the installation is complete to make sure that the setup was successful.
- Start Student again or start Encarta again.
Article ID: 912995 - Last Review: Mar 29, 2017 - Revision: 3