Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites To apply this hotfix, you must have Windows XP Service Pack 2 installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
|File name||File version||File size||Date||Time||Platform|
Hotfix installation informationAfter you apply this hotfix, you must delete the softwaredistribution folder to enable the hotfix. To delete the softwaredistribution folder, type the following commands at a command prompt. Press ENTER after each command.
- %windir%\system32\net.exe stop wuauserv
- cd /d %windir%
- rd /s softwaredistribution
- cd system32
- regsvr32 wuapi.dll
- regsvr32 wuaueng1.dll
- regsvr32 wuaueng.dll
- regsvr32 wucltui.dll
- regsvr32 wups.dll
- net.exe start wuauserv
To work around this problem, change the value of the lmcompatibilitylevel registry entry to 0 or to 1. To do this, follow these steps.
Note The default value of this registry entry is 2 or a greater value.
- Click Start, click Run, type Regedit, and then click OK.
- Locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
- In the details pane, double-click the lmcompatibilitylevel registry entry.
- In the Value data box, type 1 or 0, depending on your environment. Then, click OK.
- Exit Registry Editor, and then restart the computer.
Article ID: 913460 - Last Review: Oct 9, 2011 - Revision: 1