Error message when you try to type an account number that contains a decimal point in the "Discount Account" box in the "Service Series Setup Maintenance (SD.000.00)" screen in Microsoft Dynamics SL: "System Message 6934"

Symptoms

When you try to type an account number that contains a decimal point in the Discount Account field in the Service Series Setup Maintenance (SD.000.00) screen, you receive the following error message:

This problem occurs in Service Dispatch in Microsoft Dynamics SL.

Cause

This problem occurs because the mask property of the Discount Account field in the Service Series Setup Maintenance (SD.000.00) screen is WWWWWWWWWW. The mask property of the Discount Account field in the Service Series Setup Maintenance (SD.000.00) screen should be UUUUUUUUUU.

Note The W mask is alphanumeric and it converts to uppercase. The U mask is ASCII and it converts to uppercase.

Resolution

To resolve this problem, change the mask for the Discount Account field to UUUUUUUUUU. To do this, follow these steps:

1. In the Modules list, click Service Dispatch.

2. In the Service Dispatch pane, click Service Series Setup Maintenance under Setup.

3. On the main Microsoft Dynamics SL toolbar, click Customize, and then click Customize Mode.

4. In the Service Series Setup Maintenance (SD.000.00) screen, click to put focus on the Discount Account box, and then press F4.
   
   Note The Properties dialog box appears.

5. In the Mask box, type UUUUUUUUUU to replace WWWWWWWWWW.

6. Close the Properties dialog box, and then close the Service Series Setup Maintenance (SD.000.00) screen.

7. Click Yes after you receive the following confirmation message:

   System Message 6924 - Customization changes have not been saved. Do you want to save your changes?

References

For more information about mask types, click the following article number to view the article in the Microsoft Knowledge Base:

845863 What are the Mask Types and their Definitions for Customization Manager