- One or more malformed e-mail messages were sent to your e-mail address.
- More than one e-mail client was configured to poll the network to access the same e-mail account.
Method 1: Use only one e-mail clientDisable all e-mail clients other than Microsoft Outlook.
Method 2: Temporarily disable antivirus software and anti-spam softwareWarning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.To use this method, follow these steps:
- Disable all antivirus software and anti-spam software on the client computer.
- In Outlook, click Send/Receive to download any malformed e-mail messages from the e-mail server.
- Enable the antivirus software and the anti-spam software on the client computer.
Method 3: Use Web access to delete malformed e-mail messagesIf you have access to your e-mail account through Web access, log on to your account, and then delete any e-mail messages that are larger than 1 megabyte (MB).
Article ID: 924789 - Last Review: Sep 19, 2006 - Revision: 1