Submitting false positives and false negatives to CloudmarkTo submit a false positive or false negative spam e-mail message to Cloudmark, send the e-mail message as an RFC 2822 attachment (.eml). Do not send misclassified messages by using the Forward command. The Forward command strips the messages of essential header information and results in an invalid submission.
False positives (legitimate e-mail messages marked as spam by Cloudmark) should be sent to the following e-mail address:
- In Microsoft Outlook, create a new e-mail message.
- Address it to the appropriate address.
- Click the Attach Item button, select the e-mail messages that were falsely classified, and then click OK.
Article ID: 924951 - Last Review: Sep 29, 2011 - Revision: 1