When you try to use Windows Media Player 10 to play a file that is protected by Windows Media Digital Rights Management (DRM), the following symptoms may occur:
- Windows Media Player 10 closes unexpectedly.
- You receive an error message that states that you do not have a license for the file.
- On the computer that is experiencing this problem, install Windows Media Player 11.
The following file is available for download from the Microsoft download center:
Download the Windows Media Player 11 package now.
- Individualize the DRM component for Windows Media Player. To do this, follow these steps:
- Connect to the Internet.
- Obtain a new DRM-protected file, and then play this file in Windows Media Player 11. If you are prompted to upgrade a component of Windows Media Player, click Upgrade.
- If you want to play DRM-protected files in Windows Media Player 10, follow these steps:
- Disconnect all portable music devices and all portable video devices that are connected to the computer.
- Click Start, click Run, type appwiz.cpl, and then click OK.
- In the list of programs, click Windows Media Player 11, and then click Remove.
Note Do not remove the Windows Media Format 11 runtime program.
- Click OK, and then follow the instructions in the Setup Wizard to remove Windows Media Player 11.
- Restart the computer.