The 2007 Office suite or the 2010 Office suite Setup program will not restart after an initial installation is interrupted

Applies to: Office Professional Plus 2007Office Enterprise 2007Office Ultimate 2007 More

Symptoms


Consider the following scenario. When you install a Microsoft Office suite or an Office program, the installation process is interrupted. Additionally, the Setup program is prevented from rolling back the Office installation. In this scenario, when you try to install the same Office suite or the Office program again, you receive the following error message:
Microsoft Office suite_name encountered an error during setup.

Cause


This problem may occur if the Rgstrtn.lck file is not removed from the computer. If this file is present when you try to install the same Office suite or the Office program that you previously tried to install, the Setup program detects the file. Then, the Setup program stops the installation.

Workaround


To work around this problem, delete the Rgstrtn.lck file. To do this, follow the steps, as appropriate for the operating system that you are using.

Warning If you install another Microsoft program after you receive the error message that is mentioned in the "Symptoms" section, you may experience problems with the program's Help system if you follow these steps. If you installed another Microsoft program after you receive the error message that is mentioned in the "Symptoms" section, uninstall the program before you follow these steps.

To have us work around this problem for you, go to the "Fix it for me" section. If you prefer to work around this problem yourself, go to the "Let me fix it myself" section.


Fix it for me

To fix this problem, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8


For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.