- You cannot shut down the computer.
- You cannot put the computer into a power saving mode such as sleep or hibernation.
- Windows Vista does not resume from sleep successfully.
- Certain devices do not work correctly when Windows Vista resumes from sleep.
- You experience instability in Windows Vista when you use a power saving power option.
- The computer BIOS is incompatible with Windows Vista, or the computer BIOS is outdated.
- Incorrect settings are configured in the computer BIOS.
- Incompatible power management software is installed in Windows Vista.
Step 1: Update the computer BIOSVerify that the latest BIOS is installed in the computer. You can use the Msinfo32.exe program to determine the BIOS version. To do this, follow these steps:
- Click Start, type msinfo32 in the Start Search box, and then click msinfo32 in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
- In the System Information dialog box, click System Summary in the left pane.
- In the right pane, examine the value that appears next to BIOS Version/Date.
- Try to locate a BIOS update for the computer. To do this, perform one of the following actions:
- Visit the computer manufacturer's support Web site, or contact the computer manufacturer to determine whether a BIOS update is available for the computer.
- Visit the computer motherboard manufacturer's support Web site, or contact the manufacturer of the computer motherboard to determine whether a BIOS update is available for the motherboard.
- If you locate a BIOS update, examine the documentation, or contact the manufacturer to determine whether the update includes changes to resolve the power management problem.
Note Sometimes the documentation may not include information about all the changes that the BIOS update includes.
- Use the manufacturer's recommended BIOS update tool to update the computer BIOS.
Step 2: Examine the BIOS settingsIncorrect BIOS settings may cause startup problems or shutdown problems in Windows Vista. Examine the BIOS settings to determine whether the BIOS is configured correctly. For more information about the correct settings for the computer BIOS, contact the computer manufacturer.
Note Although this is not a common scenario, you may experience computer startup issues if you reset the BIOS configuration to its default settings. Therefore, we recommend that you contact the computer manufacturer before you modify the computer BIOS.
Step 3: Troubleshoot third-party power management programsExamine the computer to determine whether any third-party power management programs are installed. Sometimes, a program that is designed for one particular operating system and BIOS version does not work with other operating systems or BIOS versions. To help troubleshoot this issue, disable or remove power management programs that are not designed for Windows Vista. Visit the program manufacturer's support Web site to help determine whether a particular program is supported for use with Windows Vista.
For information about how to contact computer program manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Article ID: 927393 - Last Review: Jul 22, 2009 - Revision: 1