- In a First Person Shooter (FPS) game, you find yourself looking at the floor or at the sky when you try to make a 180 degree turn.
- The mouse pointer moves erratically.
- The mouse is not detected, and the pointer does not move.
- The mouse buttons do not work.
- The mouse disconnects and reconnects.
- The laser sensor performs better on a smooth, light-colored surface. Try to use a different mouse pad or a different surface.
Similar behavior problems can be caused by most integrated USB ports. This occurs because most integrated USB ports supply a maximum of 100mA of power, but the Habu mouse requires 200mA. In this situation, the mouse typically loses power during game play. To work around this problem, obtain an external, AC-powered USB hub that supplies 500mA (max) to each port.
- Connect the mouse to your computer by using a different USB port.Note Bypass any port replicators, USB hubs, KVM switches, and so on. Connect the mouse directly to the USB port.
- Check Device Manager to be certain that the root hub is functioning normally, and that it provides sufficient power to the Habu Laser Gaming Mouse. To do this, follow these steps:
- Windows Vista
- Click Start
- In the Start Search box, type device manager, and then click Device Manager in the Programs list.
- Click Start.
- Click Run.
- Type devmgmt.msc, and then click OK.
- In the Device Manager dialog box, expand Universal Serial Bus controllers, right-click USB Root Hub, and then click Properties.
- In the USB Root Hub Properties dialog box, click the Power tab.
- Under Hub information, verify that the Total power available value is as follows:500mA per port 6
- Under Device status, check whether the USB device is working.
- Repeat steps 2 through 5 for each USB Root Hub that is listed.
- Windows Vista
- Unplug other USB devices to check whether the issue persists.
- Uninstall and reinstall the Habu firmware and software. For information about how to update firmware and software for the Habu Laser Gaming Mouse, please visit the following Microsoft Web site:
- Install the mouse on another computer.
If the mouse does not work on another computer, you can obtain a replacement Habu Laser Gaming Mouse CD by contacting Microsoft Supplemental and Replacement Parts at (800) 360-7561. We may ask that you fax a copy of the store receipt to us.
If the mouse works on another computer, the mouse is not damaged.
For more information about the Microsoft Replacement Policy, click the following article number to view the article in the Microsoft Knowledge Base:326246 How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals
Article ID: 927684 - Last Review: Sep 29, 2011 - Revision: 1