Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

A High Definition (HD) audio device may not play audio files after you update the BIOS on a Windows Vista-based computer.

Cause

This problem occurs because the BIOS update changes the pin configuration of the HD audio device.

Resolution

To resolve this problem, you must reinstall the drivers for the HD audio device, and then restart the computer.

More Information

Related Information:

Troubleshooter: No audio in Windows

Music and sound help with Windows 7

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×