When you start a computer that is running Windows Vista, you randomly receive a "Stop 0x0000000A" error message that resembles the following:
STOP 0x0000000A IRQL_NOT_LESS_OR_EQUALYou experience this problem if the following conditions are true:
- The computer has an NVIDIA chipset.
- The computer has four gigabytes (GB) or more of RAM.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
Update informationTo resolve this problem, install update 929777.The following files are available for download from the Microsoft Download Center:
Download the 32-bit Windows Vista package now.
Download the 64-bit Windows Vista package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information about update 929777, click the following article number to view the article in the Microsoft Knowledge Base:
929777 Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "STOP 0x0000000A"For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updatesThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.