In some scenarios, you may be unable to perform an upgrade from an earlier version of Windows. If you cannot upgrade, you may have to perform a custom installation. When you perform a custom installation of Windows Vista or of Windows 7, Windows creates a Windows.old folder that contains the files from your previous system. You may want to recover your personal files from the Windows.old folder, and move them to the custom installation of Windows.
Here's an easy fix
- The Windows.old folder that contains the files from your previous system should exist on the computer.
- You may receive some error messages in the command prompt when you run the package. You can ignore the error messages.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Restore personal files
Let me fix it myself
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Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.