- You are printing a Microsoft Works 8 Spreadsheet or Database file
- You are opening a Microsoft Works 8 Spreadsheet or Database file
- You are previewing a Microsoft Works 8 Spreadsheet or Database file
- You are formatting a Microsoft Works 8 Spreadsheet or Database file
Determining the version of Microsoft Works installed on your computerIf you are not sure which version of Works is installed on your computer, you can follow these steps to determine your version:
- Start any of the following Works programs:
- Works Word Processor
- Works Spreadsheet
- Works Database
- Works Calendar
- Click Help, and then click About Microsoft Works.
Works 8.5Microsoft has released an update that resolves this issue for Works 8.5.
This update applies only to computers that are running Windows Vista or Windows XP Service Pack 2 (SP2). You cannot install this update on a version of Windows that is earlier than Windows XP SP2.
The following file is available for download from the Microsoft Download Center:
Download the Update for Microsoft Works 8 Spreadsheet and Works 8 Database package now.
If the Update for Microsoft Works 8 Spreadsheet and Works 8 Database package does not resolve the issue, or you do not want to install the update, you can follow the steps in the "Workaround" section to try to resolve the issue.
Works 8.0 and earlierIn versions earlier than Works 8.5, work around this issue by following the steps in the "Workaround" section.
Update your printer driverTo work around this issue, you should contact the manufacturer of your printer and ask whether an updated printer driver is available for your printer. If an updated printer driver is available, you should download it and install it. Then try printing again. If this works, you do not have to follow the remaining steps in this article.
Use a different printer driverIf no updated printer driver is available or if the problem persists after you install the most recent printer driver for your printer, ask whether your printer manufacturer can suggest an emulation printer driver that you can use for your printer. An emulation printer driver is a driver that imitates the functionality of a different printer driver. For example, if you have an HP DeskJet or HP Photosmart printer, you might be able to resolve this issue if you install the driver for the HP DeskJet 550C printer. Follow these steps to install the emulation printer driver that is recommended by your manufacturer. If the manufacturer cannot recommend an emulation printer driver, follow these steps to install a generic printer driver. Make sure that you follow the steps that are appropriate for your version of Windows.
Note By using a generic printer driver or an emulation printer driver, some features of your printer may not be available to you. For example, when you use the generic printer driver, you will be unable to print graphics.
Windows VistaTo install a different printer driver on Windows Vista, follow these steps:
- Click Start , type printers in the Start Search box, and then click Printers in the Programs list.
- On the left side of the page near the top, click Add a printer.
- In the Add printer box, double-click Add a local printer.
- Click Use an existing port, and then click Next.
- Under Manufacturer, click the manufacturer of your printer, for example, HP, and then under Printers, click the different printer that your manufacturer recommended, for example HP DeskJet 550C. If you could not obtain a recommended alternative printer driver from your manufacturer, click Generic under Manufacturer, and then click Generic/Text Only under Printers.
Note By using a generic printer driver or an emulation printer driver, some printer features will not be available to you. For example, when you use the generic printer driver, you will be unable to print graphics.
- If you see "Which version of the driver do you want to use?", click Use the driver that is currently installed (recommended), and then click Next.
- Click to select the Set as the default printer check box, click Next, and then click Finish.
- In the printer list, double-click the new printer.
- On the Printer menu, click Properties.
- On the Ports tab, click to select the appropriate port check box for your printer, and then click OK. For example, you can select LPT1 if your printer is connected to your computer (LTP1 is a port that is used by most computers to communicate with a local printer).
Windows XPTo install a different print driver on Windows XP, follow these steps:
- Click Start, and then click Printers and Faxes.
- Click Add a printer under Printer Tasks.
- Click Next on the first page of the Add Printer Wizard.
- Click Local printer attached to this computer, make sure that the Automatically detect and install my Plug and Play printer check box is cleared, and then click Next.
- Click the appropriate port, and then click Next. For example, you can select LPT1 if your printer is connected to your computer (LTP1 is a port that is used by most computers to communicate with a local printer).
- In the Manufacturers list, click the different printer that your manufacturer recommended or click Generic.
Note By using the Generic text only driver or an emulation printer driver, some features will not be available. For example, when you use the generic printer driver, you will be unable to print graphics.
- Click Yes when you are prompted whether Windows will use the printer as the default, and then click Next.
- Click No when you are prompted to print a test page, click Next, and then click Finish.
http://support.microsoft.com. Next, type the text of the error message that you receive or a description of the problem in the search field.
Note If the problem is not resolved, unfortunately this content is unable to help you any further. So, you might want to ask someone for help, or you might want to visit the following Microsoft Web site:
Article ID: 933828 - Last Review: Jun 10, 2008 - Revision: 1