When you try to install a hotfix or an update on a client computer that is running Microsoft Dynamics CRM 3.0, the hotfix or update is not installed. Additionally, you receive the following error message:
You do not have permission to update Windows XP. Please contact a system administrator.
This issue may occur if one of the following conditions is true:
- You are not logged on to the client computer as a user who has local administrator permissions.
- The domain Group Policy applied to the client computer is too restrictive for the domain user to install a hotfix or an update.
To resolve this issue, follow these steps:
- Verify that the user who is trying to install the hotfix or the update has local Administrator permissions. To do this, follow these steps:
- Click Start, click Run, type compmgmt.msc in the Open box, and then click OK.
- Expand System Tools.
- Expand Local Users and Groups.
- Click Groups.
- Right-click Administrators, and then click Properties.
- Verify that the user is a member of the Administrators group, and then click OK.
Note If the user is not a member of the Administrators group, log off the Microsoft Dynamics CRM user, and then log on as a user who is a member of the Administrators group. After you are logged on as a user who has Administrator permissions, add the Microsoft Dynamics CRM user to the local Administrators group.
- Verify that the domain Group Policy is not too restrictive to install a hotfix or an update. To do this, follow these steps:
- Click Start, point to All Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
- Right-click the domain, and then click Properties.
- Click the Group Policy tab.
- Click Default Domain Policy, and then click Edit.
- Expand Computer Configuration.
- Expand Windows Settings.
- Expand Security Settings.
- Expand Local Policies.
- Double-click User Rights Assignment.
- Locate the following policies, and then add the Administrators group to each policy:
- Backup Files and Directories
- Restore Files and Directories
- Manage auditing and security log
- Take ownership of files or other objects
- Debug programs
- Close the Group Policy dialog box and the Active Directory Users and Computers dialog box.
- Click Start, click Run, type cmd in the Open box, and then click OK.
- At the command prompt, type the following commands, and then press ENTER after each command: gpupdate /force
- Click Yes if you receive a message to restart the computer.
Article ID: 934280 - Last Review: Jun 21, 2014 - Revision: 1