The synchronization session of the mobile device fails, and you receive error code "0X85010015" when you try to synchronize a mobile device by using Exchange ActiveSync in Exchange Server 2007


Symptoms


Consider the following scenario.
  • You use a server that is running Microsoft Exchange Server 2007. This server is running Windows Server 2003.
  • The Exchange Server 2007 server is configured to have a Client Access server role.
  • You set the regional language settings of the Windows Server 2003 operating system to Turkish.
In this scenario, when you try to synchronize a mobile device with the Exchange 2007 Client Access server by using Microsoft Exchange ActiveSync, the synchronization session of the mobile device fails. Additionally, you receive the following error code:
0X85010015
Note If you enable verbose logging in Exchange ActiveSync, the "501" error message is logged in the server.

Resolution


To resolve this problem, install Update Rollup 3 for Exchange Server 2007.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935999 Description of Update Rollup 3 for Exchange Server 2007

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

330461 How to troubleshoot Server ActiveSync