To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following files are available for download from the Microsoft Download Center:
Download the WindowsMedia11-KB935957-x86-INTL.exe package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 935957 - Last Review: Mar 29, 2017 - Revision: 3