An external USB storage device may not appear in the Safely Remove Hardware list in the notification area in Windows Vista


When you connect an external USB storage device to a computer that is running Windows Vista, the device may not appear in the Safely Remove Hardware list in the notification area.


This problem occurs when the device driver uses the SetupDiGetDeviceRegistryProperty function together with the following flag settings:
  • The CM_DEVCAP_REMOVABLE flag is set to TRUE.
  • The CM_DEVCAP_SURPRISEREMOVALOK flag is not set to TRUE.


Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows Vista installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
File nameFile versionFile sizeDateTime
X86_usb.inf_31bf3856ad364e35_6.0.6000.20618_none_c998f5992a6a4bca.manifestNot applicable2,35613-Jun-200713:11
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20618_none_bc62ee161f8599b1.manifestNot applicable5,38613-Jun-200713:11
Usbd.sys6.0.6000.206185,88813-Jun-200701:20Not applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTime
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20618_none_25b7911ce2c7bd00.manifestNot applicable2,35813-Jun-200713:15
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20618_none_18818999d7e30ae7.manifestNot applicable5,38813-Jun-200713:15


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

More Information

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 937454 - Last Review: Oct 8, 2011 - Revision: 1