Note You do not experience this problem when you open the same e-mail messages in an Outlook client.
To resolve this problem, install this hotfix. After you install this hotfix, you must enable it by adding a CheckEmbeddedSmime registry entry to the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\OWA registry subkey. To do this, follow these steps:
- Click Start, click Run, type Regedit, and then click
- Locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\OWA
- On the Edit menu, point to
New, and then click DWORD Value.
- Type CheckEmbeddedSmime, and then press ENTER.
- Right-click CheckEmbeddedSmime, and then click Modify.
- In the Edit DWORD Value dialog box, under
Base, click Decimal.
- In the Value data box, type
1, and then click OK.
- Exit Registry Editor.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesBecause of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Restart requirementYou do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
- The Microsoft Exchange Information Store service
- The IIS Admin Service and all dependent services
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
|File name||File version||File size||Date||Time|
Article ID: 937851 - Last Review: May 28, 2008 - Revision: 1