Error message when you use a third-party scanning program such as IrfanView in Windows Vista: "A problem caused the program to stop working correctly"


Consider the following scenario:
  • You perform a scan in Windows Vista by using a third-party program such as IrfanView.
  • During the scan operation, you click Cancel.
In this scenario, you may receive an error message that resembles the following:

Program_name has stopped working.
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.


Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable1,79315-Jun-200717:34Not applicable
Wiatwain.ds6.0.6000.206206,14415-Jun-200701:37Not applicable
X86_31f4180c9114b03ab29282a6621bd52b_31bf3856ad364e35_6.0.6000.20620_none_dbf5800e5f959bd8.manifestNot applicable72615-Jun-200717:34Not applicable
X86_microsoft-windows-w..tion-wiatwaincompat_31bf3856ad364e35_6.0.6000.20620_none_5972a9450bf8280e.manifestNot applicable7,97515-Jun-200717:36Not applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_44d6d99c42f1f55175e8013144e54556_31bf3856ad364e35_6.0.6000.20620_none_fa841fab7e0aaa2c.manifestNot applicable1,10015-Jun-200717:34Not applicable
Amd64_microsoft-windows-w..tion-wiatwaincompat_31bf3856ad364e35_6.0.6000.20620_none_b59144c8c4559944.manifestNot applicable6,99415-Jun-200717:45Not applicable
Update.mumNot applicable1,79315-Jun-200717:34Not applicable


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Article ID: 938956 - Last Review: May 27, 2008 - Revision: 1