Error message when you try to start a sequenced application in the Microsoft App-V (SoftGrid) client: "Error code: xxxxxx-xxxxxx2C-800736B1"

Applies to: Microsoft Application Virtualization for Remote Desktop ServicesApplication Virtualization for Windows DesktopsApp-V 4.6 for Terminal Services More

Symptoms

When you try to start a sequenced application in the Microsoft App-V (SoftGrid) client, the application does not start. Additionally, you may receive an error message that resembles the following error message:

The SoftGrid Client could not launch application_name. This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Error code: xxxxxx-xxxxxx2C-800736B1

You may also see the following events logged in the Event Viewer System log:

Cause

This problem occurs if the following packages are not installed locally on the App-V (SoftGrid) client:

The Microsoft .NET Framework 2.0 Redistributable Package (http://www.microsoft.com/en-us/download/details.aspx?id=6523)
The Microsoft Visual C++ Redistributable Package (http://www.microsoft.com/download/en/details.aspx?id=5555).

Resolution

Install the redistributable package locally on the App-V (SoftGrid) client

If the sequenced application requires the .NET Framework 2.0 Redistributable Package, install the .NET Framework 2.0 Redistributable Package locally on the App-V (SoftGrid) client. Additionally, if the sequenced application requires the Visual C++ Redistributable Package, install the Visual C++ Redistributable Package locally on the App-V (SoftGrid) client.

Note Before installing these packages, ensure that they are the correct version for the application being virtualized. The links above are for the most common versions of the packages.

Last Updated: Apr 18, 2018