Symptoms
When you try to start a sequenced application in the Microsoft App-V (SoftGrid) client, the application does not start. Additionally, you may receive an error message that resembles the following error message:
The SoftGrid Client could not launch application_name. This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Error code: xxxxxx-xxxxxx2C-800736B1
You may also see the following events logged in the Event Viewer System log:Error code: xxxxxx-xxxxxx2C-800736B1
Cause
This problem occurs if the following packages are not installed locally on the App-V (SoftGrid) client:
- The Microsoft .NET Framework 2.0 Redistributable Package (http://www.microsoft.com/en-us/download/details.aspx?id=6523)
- The Microsoft Visual C++ Redistributable Package (http://www.microsoft.com/download/en/details.aspx?id=5555).
Resolution
Install the redistributable package locally on the App-V (SoftGrid) client
If the sequenced application requires the .NET Framework 2.0 Redistributable Package, install the .NET Framework 2.0 Redistributable Package locally on the App-V (SoftGrid) client. Additionally, if the sequenced application requires the Visual C++ Redistributable Package, install the Visual C++ Redistributable Package locally on the App-V (SoftGrid) client.Note Before installing these packages, ensure that they are the correct version for the application being virtualized. The links above are for the most common versions of the packages.