You receive a "Stop 0x0000009C" error message, or the system stops responding, when you shut down a computer that is running the Microsoft Storport storage driver in Windows Server 2003 SP2

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

When you shut down a computer that is running the Microsoft Storport storage driver (Storport.sys) in Windows Server 2003 Service Pack 2 (SP2), you may experience the following symptoms:
  • You may receive a "Stop 0x0000009C" error message that resembles the following:
    *** STOP: 0x0000009C (parameter1, parameter2, parameter3, parameter4)
    MACHINE_CHECK_EXCEPTION
  • After you receive the "Windows is shutting down" message, the system stops responding.
The problem also occurs if you install the updated Storport storage driver that is described in the following article:
932755 An updated Storport storage driver is available for Windows Server 2003

Cause

This problem occurs because of a problem in the version of Storport that is included in Windows Server 2003 SP2 and in update 932755. These versions of Storport incorrectly forward interrupts to the miniport after the PCI bus is in the "device off" state (D3).

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:

  • A 32-bit version of Windows Server 2003 with SP1 or with SP2
  • An Itanium-based version of Windows Server 2003 with SP1 or with SP2
  • An x64-based version of Windows Server 2003 or of Windows XP

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Diskdump.sys5.2.3790.297918,94420-Jul-200712:12x86SP1SP1QFE
Storport.sys5.2.3790.2979107,52020-Jul-200712:12x86SP1SP1QFE
Diskdump.sys5.2.3790.412118,94420-Jul-200713:29x86SP2SP2QFE
Storport.sys5.2.3790.4121107,52020-Jul-200713:29x86SP2SP2QFE
Windows Server 2003 and Windows XP, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Diskdump.sys5.2.3790.297924,06420-Jul-200717:59x64SP1SP1QFE
Storport.sys5.2.3790.2979186,36820-Jul-200717:59x64SPSP1QFE
Diskdump.sys5.2.3790.412124,06420-Jul-200718:04x64SP2SP2QFE
Storport.sys5.2.3790.4121187,39220-Jul-200718:04x64SPSP2QFE
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Diskdump.sys5.2.3790.297949,66420-Jul-200718:00IA-64SP1SP1QFE
Storport.sys5.2.3790.2979343,04020-Jul-200718:00IA-64SPSP1QFE
Diskdump.sys5.2.3790.412149,66420-Jul-200718:05IA-64SP2SP2QFE
Storport.sys5.2.3790.4121343,04020-Jul-200718:05IA-64SPSP2QFE

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you must have technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about x64-based versions of Windows Server 2003, visit the following Microsoft Web site:
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Article ID: 939315 - Last Review: Oct 9, 2014 - Revision: 1

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