You may encounter one of the four symptoms that are mentioned in this section. These symptoms occur on the agent side if the following conditions are true:
- The following processes are being monitored on the agent side:
- The following performance counters are being monitored for the processes that are mentioned in bullet point 1:
- Process\Private Bytes
- Process\Handle Count
Symptom 1The health service shuts down successfully. However, the health service does not start successfully after its monitored thresholds are exceeded. When this occurs, one of the following events may be logged in the Application event log:
Symptom 2The health service only restarts one time on Microsoft Windows 2000 agents if the thresholds of both monitors are configured to use a very low value. The expected behavior is that the health service repeatedly restarts.
Symptom 3The health service on the agent restarts repeatedly if the following conditions are true:
- Multiple management groups monitor this agent.
- The monitored thresholds are exceeded.
Symptom 4The overridden values for certain rules are not displayed in the Override properties dialog box. These rules are used to monitor the processes that are mentioned in this section.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Hotfix installation instructionsThis hotfix must be applied to each Systems Center Operations Manager 2007 Management Server-based computer.
To apply this hotfix, follow these steps:
- Copy the following file to a local folder or to a network shared folder:SYSTEMCENTEROPERATIONS2007-RTM-KB939799-X86-X64-ENU.MSI
- Run the file that is mentioned in step 1 on each applicable computer.
Note You can run the file that is mentioned in step 1 from Windows Explorer, or you can run the file at a command prompt.
- Import the following management packs. If you use the Operations Console to import the management packs, they are imported in the correct order. If you import the management packs by using the command line or if you have problems when you use the Operations Console to import the management packs, import them in the following order:
%systemdrive%\ProgramFiles\System Center Management Packs\Microsoft System Center 2007 MP\
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based versions
|File name||File version||File size||Date||Time||Platform|
Article ID: 939799 - Last Review: Oct 8, 2011 - Revision: 1