You may experience slow performance if you are a user who is not assigned a SUPER user ID in Microsoft Dynamics NAV 4.0

This article applies to Microsoft Dynamics NAV 4.0 for all countries and all language locales.

Symptoms

In Microsoft Dynamics NAV 4.0, you may experience slow performance if you are a user who is not assigned a SUPER user identifier (ID). This problem occurs if the following conditions are true:
  • In Microsoft Dynamics NAV 4.0, you use the Native database.
  • The Native database contains more than 300 companies.

Cause

This problem occurs because Microsoft Dynamics NAV 4.0 must check lots of permissions.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site: You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Prerequisites

No prerequisites are required.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install the Microsoft Dynamics NAV hotfix or the Microsoft Dynamics NAV update

Microsoft Dynamics NAV hotfixes and Microsoft Dynamics NAV updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or a Microsoft Dynamics NAV update, you must replace the existing Microsoft Dynamics NAV installation files by using the hotfix files or the update files.


If you have the Microsoft Dynamics NAV client installed, you must replace the following files in the Microsoft Dynamics NAV client installation directory.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.25307345,20801-Oct-200717:57x86
Fin.exe4.0.3.253078,119,41601-Oct-200717:58x86
Finhlink.exe4.0.3.25307119,92801-Oct-200717:56x86
Finsql.exe4.0.3.253078,168,56801-Oct-200717:58x86
Nc_netb.dll4.0.3.2530778,96801-Oct-200717:56x86
Nc_tcp.dll4.0.3.2530783,06401-Oct-200717:56x86
Nc_tcps.dll4.0.3.2530791,25601-Oct-200717:56x86
Ndbcs.dll4.0.3.253071,090,68001-Oct-200717:58x86
Slave.exe4.0.3.2530795,35201-Oct-200717:56x86
Note Typically, the Microsoft Dynamics NAV client is installed in the following directory:
C:\Program Files\Microsoft Business Solutions-Navision\Client
To replace the existing Microsoft Dynamics NAV installation files, follow these steps:
  1. Exit Microsoft Dynamics NAV.
  2. Locate the Microsoft Dynamics NAV client installation directory.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the Microsoft Dynamics NAV client installation directory.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 940643 - Last Review: Jan 30, 2017 - Revision: 2

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