To start a RemoteApp program, a user connects to a website that is hosted on the Windows Server 2008-based TS Web Access server. When the user connects to the website, a list of available RemoteApp programs appears. Additionally, TS Web Access lets users connect to the remote desktop of any server or client computer on which the user has the required permissions.
You must have the Remote Desktop Connection (RDC) client version 6.1 installed to use TS Web Access with the following operating systems:
- Windows Server 2008
- Windows Vista with Service Pack 1 (SP1)
- Windows XP with Service Pack 3 (SP3)
- If you are experiencing this issue on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on your computer. For more information about Windows Vista Service Pack 1, see Microsoft Knowledge Base article 936330: What you should know before you install Windows Vista Service Pack 1
- If you are experiencing this issue on a Windows XP-based computer, you must have Windows XP Service Pack 3 or RDC 6.1 installed on your computer.
Information for administratorsWhen users try to connect to TS Web Access from a computer that has an earlier version of the RDC client installed, they will receive an error message that includes a URL. This URL points the user to a webpage where they can find more information.
Currently, the URL that is included in the error message points to this Knowledge Base article. However, you can change the URL that is included in the error message. To modify the URL, use one of the following methods.
Method 1: Use an ASP.NET application setting
- Click Start, click Run, type Inetmgr.exe, and then click
- Expand the server name, expand Sites, expand Default Web Site, and then click
Note By default, TS Web Access is installed in the default website.
- Under ASP.NET, double-click
- In the actions pane, click Add.
- In the Add Application Setting dialog box, type rdcInstallURL in the Namebox.
- In the Add Application Setting dialog box, type the URL for the webpage that includes more information about how to use TS Web Access, and then click OK.
Method 2: Edit the Web.config file
- Open the Web.config file for the TS Web Access website in Notepad.
Note By default, the Web.config file for the TS Web Access website is located in the Web\ts folder.
- Locate the <appSettings> section in the Web.config file.
- In the <appSettings> section, add the following entry:Note The URL placeholder is the URL for the webpage that includes more information about how to use TS Web Access.
<add key="rdcInstallUrl" value="http://URL" />
- On the File menu, click
- Exit Notepad.
Information for non-administratorsIf you are not an administrator, contact the system administrator if you have problems when you use TS Web Access. For example, the system administrator can help you obtain and install an updated version of the RDC client.
- For more information about Remote Desktop Connection 6.1 in Windows XP, see Microsoft Knowledge Base article 952155: Description of the Remote Desktop Connection 6.1 client update for Terminal Services in Windows XP Service Pack 2
- For more information about security update for Remote Desktop Client version 6.0 and 6.1, see Microsoft Knowledge Base article 956744: MS09-044: Description of the security update for Remote Desktop Client version 6.0 and 6.1: August 11, 2009
- Depending on your version of Windows Server, visit one of the following:
- The Remote Desktop Services home page (Windows Server 2008 R2) on the Windows Server TechCenter.
- The Terminal Services home page (Windows Server 2008) on the Windows Server TechCenter.
- Remote Desktop Services in Windows Server 2008 R2 in the Windows Server 2008 Technical Library.
- Terminal Services in Windows Server 2008 in the Windows Server 2008 Technical Library.
- Click here to see the Remote Desktop Services (Terminal Services) Team Blog
Article ID: 943887 - Last Review: Jul 12, 2013 - Revision: 1