This article applies to Microsoft Dynamics NAV for all countries and all language locales.
To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesYou must have Microsoft Dynamics NAV 4.0 Service Pack 3 and Update 1 for Microsoft Dynamics NAV 4.0 Service Pack 3 installed to apply this hotfix.
Removal informationYou cannot remove this hotfix.
Restart requirementIf you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
How to obtain the Microsoft Dynamics NAV hotfix or update filesAfter you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update fileThe Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or with the update files.
If you have the Microsoft Dynamics NAV client installed, you must replace the following files in the Microsoft Dynamics NAV client installation.
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- Unregister the existing Olhandler.dll file. To do this, click Start, click Run, type the following command in the Open box, and then click OK:regsvr32.exe -u "C:\Program Files\Microsoft Business Solutions-Navision\Client\Olhandler.dll"
- Copy the Olhandler.dll file from the hotfix file to the following directory:C:\Program Files\Microsoft Business Solutions-Navision\Client\
- Register the new Olhandler.dll file. To do this, click Start, click Run, type the following command in the Open box, and then click OK:regsvr32.exe "C:\Program Files\Microsoft Business Solutions-Navision\Client\Olhandler.dll"
Article ID: 944204 - Last Review: Jan 30, 2017 - Revision: 2